© Saraland Water Service.  All Rights Reserved.  Website Design and Hosting by North Mobile Internet Services, Inc.

Saraland Water & Sewer Service

 251-675-5126
307 Shelton Beach Road, Saraland, AL  36571

Frequently Asked Questions

How can I check for leaks?   Toilets   are   usually   the   greatest   loss   of   water.   Place   a   few   drops   of   food   color   in   the   tank   of   your   toilets,   allow   a few minutes to pass, check the bowl for color. If the bowl has color your flapper seal may need to be replaced. A   leak   detector   dial   is   located   on   the   face   of   the   meter,   if   no   water   is   being   used   and   the   dial   is   spinning   this indicates a possible leak. How do I cut the water off for repairs? The   cut   off   valve   on   the   meter   belongs   to   Saraland   Water,   a   customer   is   allowed   to   use   this   valve.   If   the   valve   is broken   the   customer   will   be   billed   for   replacement.   Plumbing   code   states   all   properties   should   have   a   cut   off   valve located on the customer's side of meter. Saraland   Water   will   cut   water   off   at   the   meter   during   regular   business   hours.   All   request   after   hours   will   be   billed   a service charge. How do you open a new account? The following paperwork is required to open an account: Ownership paperwork or lease/rental agreement and driver's license. Only the person listed on paperwork can open the account. A deposit is required to open all accounts, this cannot be billed. A new service also requires payment of a tap fee in addition to deposit. What is included on this bill? Saraland Water bills for Water, Sewer and Garbage services. Questions   in   reference   to   Sewer   and   Garbage   services   in   the   city   limits   of   Saraland   should   be   directed   to   the   City   of Saraland (675-5103). Garbage service provided by Allied (1-877-311-9783). Questions   in   reference   to   Garbage   service   in   the   city   limits   of   Satsuma   should   be   directed   to   the   City   of   Satsuma Public Works (679-3182). When are bills mailed and payments due?   Bills   are   mailed   1st   of   each   month   and   due   upon   receipt.   A   10%   late   fee   is   added   after   the   15th   of   each   month.   All accounts   not   paid   by   the   20th   of   the   month   will   be   subject   to   collection   and/or   disconnection   for   non-payment. COLLECTION BEGINS ON THE 21st OF EACH MONTH. Non   receipt   of   bill   does   not   entitle   non-payment.   If   bill   is   not   received   by   the   5th   of   the   month   you   can   contact   our office for bill amount (675-5126). A duplicate bill can be picked up at our office. What is a Temporary Residential Service?   A    clean-up    meter    for    residential    property    can    be    requested    by    property    owner    only,    with    proof    of    ownership paperwork   and   identification.   Property   cannot   be   occupied   for   this   type   of   service.   This   is   a   temporary   30   day account and does not include garbage service. Owner will be billed for usage over the minimum allowance. How do I request water turn off? Only   the   account   holder   can   request   turn   off.   This   can   be   done   in   the   office   or   by   phone   with   proper   identification   for residential accounts. Business accounts require signed paperwork by account holder on letterhead to close account. Once   account   is   closed   a   final   bill   will   be   processed   and   the   deposit   and/or   balance   due   will   be   mailed   to   the address provided by account holder. This process can take approximately 6 -8 weeks to complete.
© Saraland Water Service.  All Rights Reserved.  Website Design and Hosting by North Mobile Internet Services, Inc.

Saraland Water & Sewer

Service

Frequently Asked Questions

How can I check for leaks?   Toilets   are   usually   the   greatest   loss   of   water. Place   a   few   drops   of   food   color   in   the   tank   of your    toilets,    allow    a    few    minutes    to    pass, check the bowl for color. If   the   bowl   has   color   your   flapper   seal   may need to be replaced. A   leak   detector   dial   is   located   on   the   face   of the   meter,   if   no   water   is   being   used   and   the dial is spinning this indicates a possible leak. How do I cut the water off for repairs? The    cut    off    valve    on    the    meter    belongs    to Saraland   Water,   a   customer   is   allowed   to   use   this valve.   If   the   valve   is   broken   the   customer   will   be billed   for   replacement.   Plumbing   code   states   all properties   should   have   a   cut   off   valve   located   on the customer's side of meter. Saraland   Water   will   cut   water   off   at   the   meter during   regular   business   hours.   All   request   after hours will be billed a service charge. How do you open a new account? The   following   paperwork   is   required   to   open   an account: Ownership       paperwork       or       lease/rental agreement and driver's license. Only    the    person    listed    on    paperwork    can open the account. A   deposit   is   required   to   open   all   accounts, this cannot be billed. A   new   service   also   requires   payment   of   a   tap fee in addition to deposit. What is included on this bill? Saraland     Water     bills     for     Water,     Sewer     and Garbage services. Questions   in   reference   to   Sewer   and   Garbage services   in   the   city   limits   of   Saraland   should   be directed    to    the    City    of    Saraland    (675-5103). Garbage   service   provided   by   Allied   (1-877-311- 9783). Questions   in   reference   to   Garbage   service   in   the city   limits   of   Satsuma   should   be   directed   to   the City of Satsuma Public Works (679-3182). When are bills mailed and payments due?   Bills   are   mailed   1st   of   each   month   and   due   upon receipt.   A   10%   late   fee   is   added   after   the   15th   of each   month.   All   accounts   not   paid   by   the   20th   of the    month    will    be    subject    to    collection    and/or disconnection    for    non-payment.    COLLECTION BEGINS ON THE 21st OF EACH MONTH. Non   receipt   of   bill   does   not   entitle   non-payment.   If bill   is   not   received   by   the   5th   of   the   month   you can   contact   our   office   for   bill   amount   (675-5126). A duplicate bill can be picked up at our office. What is a Temporary Residential Service?   A   clean-up   meter   for   residential   property   can   be requested   by   property   owner   only,   with   proof   of ownership   paperwork   and   identification.   Property cannot   be   occupied   for   this   type   of   service.   This is    a    temporary    30    day    account    and    does    not include   garbage   service.   Owner   will   be   billed   for usage over the minimum allowance. How do I request water turn off? Only   the   account   holder   can   request   turn   off.   This can   be   done   in   the   office   or   by   phone   with   proper identification    for    residential    accounts.    Business accounts   require   signed   paperwork   by   account holder on letterhead to close account. Once    account    is    closed    a    final    bill    will    be processed   and   the   deposit   and/or   balance   due will   be   mailed   to   the   address   provided   by   account holder.   This   process   can   take   approximately   6   -8 weeks to complete.