February 1, 2024

Public Notice: Consumer Confidence Report for Water Quality

Dear Saraland Water and Sewer Customers,

In accordance with federal regulations, we are pleased to remind our customers about the annual Consumer Confidence Report (“CCR”) on the quality of water supplied by the Saraland Water and Sewer Service. This report contains important information about the source of your drinking water, any contaminants detected, and their levels within established standards and is published in the summer each year.

The CCR, dated as of June 2023, is available for your review on our official website at https://saralandwater.com/wp-content/uploads/2023/06/Saraland-2023-CCR.pdf or can be obtained in person at Saraland Water and Sewer Service office located at 307 Shelton Beach Road, Saraland, AL 36571. We encourage all residents to familiarize themselves with the contents of the report, as it outlines the Saraland Water and Sewer Service’s commitment to deliver safe and high-quality drinking water.

The Saraland Water and Sewer Service Board and staff are dedicated to transparency, accountability, and the well-being of our residents. Your trust in our commitment to delivering safe and reliable drinking water is of utmost importance to us.

Thank you for your continued cooperation and trust in the Saraland Water and Sewer Service.

Notice
New Payment Assistance Program
Funded by the State (ADECA)
Low Income Housing Water Assistance Program
Information on how to apply contact our office 251-675-5126 (LIHWAP)

NOTICE OF RATE INCREASE

Saraland Water & Sewer Board approved an annual rate increase of 2% on water and 5% on sewer at the August 17th meeting.

This will be effective October 1st, 2023, Billing Cycle.

The ¾” minimum bill for water & sewer will go from $34.16 to $35.46. Water usage over minimum will go from $3.96 to $4.04 per 1000 gallons water and Sewer will go from $6.03 to $6.33 per 1000 gallons.

More Information available on our website www.saralandwater.com.

We have available for Low Income Residents a 55% discount on sewer by application in our office.

UPDATE PHONE NUMBERS & ADD EMAIL ADDRESSES send to recordsupdate@saralandwater.com 

Saraland Water and Sewer Service Emergency After-hours Number 1-877-894-3383

Pay bills and access your account anytime, anywhere with our Saraland Water Mobile App.

New Payment Method available – Credit/Debit card payments by telephone

Now Accepting Low Income Discount Sewer Applications. 

Click here for Discount Sewer Application

Trash & Garbage Pickup

Trash and garbage pickup and billing for Saraland is now handled by WastePro.  See notice on the City Website.

URGENT NOTIFICATION

MAIL DELIVERY INFORMATION

We have been notified by the United States Postal Service that mail delivery may be delayed. Mailing your payments may cause them to arrive at our office late and after the due date.

Please know that regardless of when you mail your payment if it arrives at our office past your due date your account will be subject to any applicable policies, including incurring late fees.

Additionally, your service may be disconnected in accordance with our policies if your payment is not received prior to collection.

We encourage you to make payments through our website:

 www.saralandwater.com, use of our phone app, ACH draft by application or in person in our office to ensure we receive payment on time. Thank You.