April 14, 2026
PUBLIC NOTICE
One-time late fee adjustment for February mail delays
The Saraland Water & Sewer Board approved a one-time adjustment to late charges and collection fees for customers whose mailed payments were delayed by the postal service and arrived after the February due date. This relief applies only to payments delayed in transit and does not change our regular billing schedule.
Who is eligible
• Customers whose mailed payment was held by the postal service and did not reach Saraland Water by the February due date
How to request the adjustment
• Call (251) 675-5126 to have the adjustment form emailed to you
• Pick up the form at our office
How to return the completed form
• Drop off in person at the office
• Email to customer.care@saralandwater.com
Avoid future mail delays
• Pay online at saralandwater.com/pay-my-bill/
• Use the Saraland Water app
• Set up ACH or pay in person
• Use the office night drop box
Questions? Call (251) 675-5126.
Our board meetings on April 2 and April 16, 2026, have been canceled. A special meeting will be held Thursday, April 9, 2026, at 5:30 p.m. Please call our office at (251) 675-5126 with any questions. Thank you.
Public Notice
May 10, 2024
Saraland Water and Sewer Customers,
Your Saraland Water and Sewer team hopes that this message finds you safe and well and is providing this communication to better inform our clients of the recent actions our team has initiated to address concerns regarding our water services. We understand and acknowledge the importance of transparent communications with our community, and we take your feedback seriously…(click here to read more)
UPDATE PHONE NUMBERS & ADD EMAIL ADDRESSES send to recordsupdate@saralandwater.com
Saraland Water and Sewer Service Emergency After-hours Number 1-877-894-3383
Pay bills and access your account anytime, anywhere with our Saraland Water Mobile App.
New Payment Method available – Credit/Debit card payments by telephone
Board of Directors
Dewey "Scooter" Thronson
Chairman
O'Neil Robinson
Vice-Chair
Drew Taylor
Board Member
Will Keeney
Board Member
Nikhil Patel
Board Member
The time of the bi-Monthly public meeting of the Saraland Water and Sewer Board is 5:30 pm.
Meetings are held on the 1st and 3rd Thursday’s of each month at: 233 Shelton Beach Road, Saraland, Alabama
Apply for New Service
The application for new service must be completed at the office.
Trash & Garbage Pickup
Trash and garbage pickup and billing for Saraland is now handled by WastePro. See notice on the City Website.
URGENT NOTIFICATION
MAIL DELIVERY INFORMATION
We have been notified by the United States Postal Service that mail delivery may be delayed. Mailing your payments may cause them to arrive at our office late and after the due date.
Please know that regardless of when you mail your payment if it arrives at our office past your due date your account will be subject to any applicable policies, including incurring late fees.
Additionally, your service may be disconnected in accordance with our policies if your payment is not received prior to collection.
We encourage you to make payments through our website:
www.saralandwater.com, use of our phone app, ACH draft by application or in person in our office to ensure we receive payment on time. Thank You.