© Saraland Water Service.  All Rights Reserved.  Website Design and Hosting by North Mobile Internet Services, Inc.

Saraland Water & Sewer Service

 251-675-5126
307 Shelton Beach Road, Saraland, AL  36571

Pay My Bill

Payment may be made at the office, mailed in or paid online.  We accept cash, check, money order, or ACH debit from a bank account.

Returned Check Policy

A $30.00 returned check fee is charged to each customer for payment made via check if the check is returned due to being dishonored by the customer’s financial institution regardless of reason.  Returned checks may not be paid for by another check; only by cash or money order.  The customer is contacted by phone and given until 1:00 p.m. the next business day to pick up the returned check.  If the contact number on file is not a good number a returned check notice (yellow notice) will be hung on the front door and an additional $10.00 fee will be charged to each customer giving the customer until 1:00 p.m. the next business day to pick up the returned check.  If the customer does not respond to the returned check notice on the door; the meter will be locked, a second notice (pink notice) will be hung on the front door and an additional $30.00 fee will be charged to each customer.  Once the meter is locked, the customer must contact the office staff to inquire whether or not their deposit needs to be updated.  If the deposit is current the customer must come into the office and pay the returned check fee in addition to all applicable fees.  If the customer needs to update their deposit the customer must come into the office show proof of ownership or lease agreement along with valid photo identification and pay for the returned check in addition to all applicable fees and deposit update.

Pay Online

Online payments will incur a fee of 3% of the total amount of the transaction. 

ACH Debit Information

ACH is an automatic debit from a bank account that happens on the 10th of each month.  There is a $1.50 fee for this service each month.  ACH must be set up at our office.  Click here for sample form
Returned ACH Draft A $30.00 returned ACH draft fee is charged to each customer for payment made via ACH draft if the ACH draft is dishonored by the customer’s financial institution regardless of reason.  Returned ACH draft may not be paid for by check; only by cash or money order.  The customer is contacted by phone and given until 1:00 p.m. the next business day to pay for the returned ACH draft.  If the contact number on file is not a good number a returned ACH draft notice (yellow notice) will be hung on the front door (and an additional $10.00 fee will be charged to each customer) giving the customer until 1:00 p.m. the next business day to pay for the returned ACH draft.  If the customer does not respond to the returned ACH draft notice on the door; the meter will be locked, a second notice (pink notice) will be hung on the front door and an additional $30.00 fee will be charged to each customer.  Once the meter is locked, the customer must contact the office staff to inquire whether or not their deposit needs to be updated.  If the deposit is current; the customer must come into the office and pay the returned ACH draft in addition to all applicable fees.  If the customer needs to update their deposit; the customer must come into the office, show proof of ownership or lease agreement along with valid photo identification, and pay for the returned ACH draft in addition to all applicable fees and deposit update. Closed Account Check If a check is returned “Account Closed” a $30.00 returned check fee is charged to each customer for payment made via check if the check is returned due to being dishonored by the customer’s financial institution. Returned checks may not be paid for by another check; only by cash or money order. The customer is contacted by phone and given until 1:00 p.m. the next business day to pick up the returned check. If the customer does not pick up the “Account Closed” returned check; the account will be immediately locked and an additional $30.00 fee will be charged to the customer along with the returned check fee. Once the meter is locked; the customer must come into the office show proof of ownership or lease agreement along with valid photo identification and pay for the returned check in addition to all applicable fees and deposit update (if needed). Deposit Check If the deposit for a new account is paid with a check and the check is returned due to being dishonored by the customer’s financial institution regardless of reason the customer is contacted by phone and given until 1:00 p.m. the next business day to pick up the returned check.  If the customer cannot be reached by phone or does not come in by 1:00 p.m. the next business day the meter will be locked and an additional $30.00 fee will be charged to each customer along with the returned check fee.  The meter will remain locked until payment of the returned check and all applicable fees are paid in full.
Collection Fee Schedule Collection Fee Schedule
click on image to enlarge
Third Returned Check / ACH Draft Once a customer has submitted three (3) returned checks / ACH drafts for payment their account will be given a twelve (12) month period of time in which they cannot present a check / ACH draft as payment.

COLLECTION PROCEDURE

A collectible account is any account with a delinquent balance due in water by the 20th of a month.  On the 21st of each month all collectible accounts are put on a collection list and given to the collector.  The collector then attempts to collect funds for unpaid balances.   Every customer on the collection list is given the opportunity to pay the collector when the collector comes to the front door of a
residence or business where the water service is located.  Every customer on the collection list has the opportunity to pay the water bill before it becomes delinquent.  The customer can pay the delinquent water bill without collection fees, as long as payment is received in the office before the collector reaches their residence / business. Pay at the Door: The morning of the 21st of each month the collector begins the collection process.  Every account has the opportunity to pay the collector at the front door of the residence or business where the water service is located.  The collector will ask for the delinquent amount due of the water bill plus a $10.00 collection fee per collection attempt. Blue Notice: If the account is eligible and the customer can not pay the collector at the door or if the customer is not home; that account is given a blue notice.  The collector will hang a blue doorknocker on the doorknob/handle of the front door of the residence / business where the water service is located.  The blue notice gives the customer 24 hours to pay the past due water bill without interruption in water service; at a cost of the delinquent amount due on the bill plus a $25.00 blue notice fee.  Once an account has received three collections, that account is no longer eligible for blue notices and becomes a Money Or Meter (MOM) account. Expired Blue Notice: Once a blue notice is given; the customer has 24 hours to pay the delinquent water bill plus collection fee without interruption in water service.  However, if the customer does not pay within the 24 hour time period, the collector goes back to the residence or business to make a second attempt to collect the balance due.  If the resident or business representative pays the collector on his second attempt the amount due is the past due bill plus $35.00 in fees.  If no one pays the account on the second attempt, the collector will lock the meter with a lock or locking device.  The balance due then becomes the delinquent bill plus $55.00 collection / unlock fees.  At the time payment is made, the office clerk will verify the deposit posted on the account.  If the account does not have the current deposit for homeowner / renter / business; the customer will be asked to show proof of ownership or a rental agreement and asked to update to the current deposit amount, before the lock or locking device is removed. Money or Meter (MOM):  Every account has the opportunity to pay the collector at the front door of the residence or business where the water service is located.  If someone is not at the residence or business of a MOM account to pay the water bill; the collector will lock the meter with a lock or locking device.  The collector will hang a pink doorknocker on the doorknob/handle of the front door of the residence / business where the water service is located.  The amount due to have the meter unlocked will be the delinquent amount due on the bill plus a $30.00 collection / unlock fee.  At the time payment is made, the office clerk will verify the deposit posted on the account.  If the account does not have the current deposit for homeowner / renter / business; the customer will be asked to show proof of ownership or a rental agreement and asked to update to the current deposit amount, before the lock or locking device is removed. MOM Revert to Blue Notice Status:  If a MOM account pays their water bills for 12 consecutive months (1 year) without any collection attempts that account will no longer be a MOM account.  That account will revert back to Blue Notice procedures again. After Hours Fee: After hour service is available to customers who come home to find they have a locked meter and want the meter unlocked.  The customer will call the on-call pager to contact the operator on call to request an after hours unlock (pager # is located on the back of the water bill and is listed on the answering machine message).  The operator will inform the customer of an after hour fee.  If in agreement, the customer will be required to pay the amount of the pink notice and after hour fee before the lock or locking device is removed.  Customer must contact the office no later than 10:00 am the following business day to verify their deposit is up to date and provide proof of ownership or lease agreement.  If customer fails to contact the office by 10:00 am the account is subject to disconnect and additional fees. (Collector will be provided a written statement to give the customer when payment is received.) Tamper Fee and Broken Parts: In the event a customer tampers with a locked meter, but does not damage or break the meter, angle stop, lock, or locking device; the customer will be required to pay the current tamper fee along with the delinquent water bill and collection fees.  If the customer tampers with a locked meter and damages the meter, angle stop, lock or locking devices; the customer will be required to pay the current tamper fee amount, delinquent water bill, collection fees, as well as, pay for broken / damaged equipment.  Current fees for tampering and broken / damaged parts are posted in the office. Extensions: Before collection begins the account holder may request an extension (pay the bill later in the same month).  The account must pay the amount due of the water bill plus $25.00 extension fee on the date agreed upon by both the account holder and the office supervisor or office manager.  Extensions are reserved for hardships, emergencies and extenuating circumstances. Privacy Act: The privacy act limits the amount of information that can be given to someone other than the account holder.  Locked accounts and extensions can only be discussed with the account holder.  We can discuss an account if the account holder has given POA or has given written permission to Saraland Water Service to discuss the account with a specified representative.
Pay My Bill
© Saraland Water Service.  All Rights Reserved.  Website Design and Hosting by North Mobile Internet Services, Inc.

Saraland Water & Sewer

Service

Pay My Bill

Payment   may   be   made   at   the   office,   mailed   in   or paid    online.        We    accept    cash,    check,    money order, or ACH debit from a bank account.

Returned Check Policy

A   $30.00   returned   check   fee   is   charged   to   each customer   for   payment   made   via   check   if   the   check is     returned     due     to     being     dishonored     by     the customer’s      financial      institution      regardless      of reason.      Returned   checks   may   not   be   paid   for   by another   check;   only   by   cash   or   money   order.      The   customer   is   contacted   by   phone   and   given   until 1:00    p.m.    the    next    business    day    to    pick    up    the returned   check.      If   the   contact   number   on   file   is   not a    good    number    a    returned    check    notice    (yellow notice)    will    be    hung    on    the    front    door    and    an additional    $10.00    fee    will    be    charged    to    each customer   giving   the   customer   until   1:00   p.m.   the next   business   day   to   pick   up   the   returned   check.      If the    customer    does    not    respond    to    the    returned

Pay Online

Online payments will incur a fee of 3% of the total amount of the transaction. 

ACH Debit Information

ACH is an automatic debit from a bank account that happens on the 10th of each month.  There is a $1.50 fee for this service each month.  ACH must be set up at our office.  Click here for sample form
check   notice   on   the   door;   the   meter   will   be   locked, a   second   notice   (pink   notice)   will   be   hung   on   the front    door    and    an    additional    $30.00    fee    will    be charged    to    each    customer.        Once    the    meter    is locked,   the   customer   must   contact   the   office   staff to   inquire   whether   or   not   their   deposit   needs   to   be updated.      If   the   deposit   is   current   the   customer must   come   into   the   office   and   pay   the   returned check   fee   in   addition   to   all   applicable   fees.      If   the customer     needs     to     update     their     deposit     the customer   must   come   into   the   office   show   proof   of ownership    or    lease    agreement    along    with    valid photo   identification   and   pay   for   the   returned   check in    addition    to    all    applicable    fees    and    deposit update. Returned ACH Draft A   $30.00   returned ACH   draft   fee   is   charged   to   each customer   for   payment   made   via   ACH   draft   if   the ACH   draft   is   dishonored   by   the   customer’s   financial institution   regardless   of   reason.      Returned   ACH draft   may   not   be   paid   for   by   check;   only   by cash   or   money   order.      The   customer   is   contacted by    phone    and    given    until    1:00    p.m.    the    next business   day   to   pay   for   the   returned   ACH   draft.      If the   contact   number   on   file   is   not   a   good   number   a returned   ACH   draft   notice   (yellow   notice)   will   be hung   on   the   front   door   (and   an   additional   $10.00 fee   will   be   charged   to   each   customer)   giving   the customer   until   1:00   p.m.   the   next   business   day   to pay   for   the   returned   ACH   draft.      If   the   customer does   not   respond   to   the   returned   ACH   draft   notice on   the   door;   the   meter   will   be   locked,   a   second notice   (pink   notice)   will   be   hung   on   the   front   door and   an   additional   $30.00   fee   will   be   charged   to each    customer.        Once    the    meter    is    locked,    the customer   must   contact   the   office   staff   to   inquire whether   or   not   their   deposit   needs   to   be   updated.     If   the   deposit   is   current;   the   customer   must   come into   the   office   and   pay   the   returned   ACH   draft   in addition    to    all    applicable    fees.        If    the    customer needs   to   update   their   deposit;   the   customer   must come   into   the   office,   show   proof   of   ownership   or lease      agreement      along      with      valid      photo identification,   and   pay   for   the   returned ACH   draft   in addition to all applicable fees and deposit update. Closed Account Check If   a   check   is   returned   “Account   Closed”   a   $30.00 returned   check   fee   is   charged   to   each   customer   for payment   made   via   check   if   the   check   is   returned due     to     being     dishonored     by     the     customer’s financial   institution.   Returned   checks   may   not   be paid    for    by    another    check;    only    by    cash    or money   order.   The   customer   is   contacted   by   phone and   given   until   1:00   p.m.   the   next   business   day   to pick   up   the   returned   check.   If   the   customer   does not   pick   up   the   “Account   Closed”   returned   check; the    account    will    be    immediately    locked    and    an additional    $30.00    fee    will    be    charged    to    the customer   along   with   the   returned   check   fee.   Once the   meter   is   locked;   the   customer   must   come   into the    office    show    proof    of    ownership    or    lease agreement   along   with   valid   photo   identification   and pay    for    the    returned    check    in    addition    to    all applicable fees and deposit update (if needed). Deposit Check If   the   deposit   for   a   new   account   is   paid   with   a check    and    the    check    is    returned    due    to    being dishonored   by   the   customer’s   financial   institution regardless   of   reason   the   customer   is   contacted   by phone   and   given   until   1:00   p.m.   the   next   business day   to   pick   up   the   returned   check.      If   the   customer cannot   be   reached   by   phone   or   does   not   come   in by   1:00   p.m.   the   next   business   day   the   meter   will be    locked    and    an    additional    $30.00    fee    will    be charged   to   each   customer   along   with   the   returned check    fee.        The    meter    will    remain    locked    until payment   of   the   returned   check   and   all   applicable fees are paid in full. Third Returned Check / ACH Draft Once   a   customer   has   submitted   three   (3)   returned checks   /   ACH   drafts   for   payment   their   account   will be   given   a   twelve   (12)   month   period   of   time   in which   they   cannot   present   a   check   /   ACH   draft   as payment.

COLLECTION PROCEDURE

A     collectible     account     is     any     account     with     a delinquent   balance   due   in   water   by   the   20th   of   a month.      On   the   21st   of   each   month   all   collectible accounts   are   put   on   a   collection   list   and   given   to the   collector.      The   collector   then   attempts   to   collect funds for unpaid balances.   Every   customer   on   the   collection   list   is   given   the opportunity   to   pay   the   collector   when   the   collector comes   to   the   front   door   of   a   residence   or   business where     the     water     service     is     located.          Every customer   on   the   collection   list   has   the   opportunity to   pay   the   water   bill   before   it   becomes   delinquent.     The    customer    can    pay    the    delinquent    water    bill without    collection    fees,    as    long    as    payment    is received   in   the   office   before   the   collector   reaches their residence / business. Pay at the Door: The    morning    of    the    21st    of    each    month    the collector    begins    the    collection    process.        Every account   has   the   opportunity   to   pay   the   collector   at the   front   door   of   the   residence   or   business   where the   water   service   is   located.      The   collector   will   ask for   the   delinquent   amount   due   of   the   water   bill   plus a $10.00 collection fee per collection attempt. Blue Notice: If   the   account   is   eligible   and   the   customer   can   not pay   the   collector   at   the   door   or   if   the   customer   is not   home;   that   account   is   given   a   blue   notice.      The collector    will    hang    a    blue    doorknocker    on    the doorknob/handle   of   the   front   door   of   the   residence /   business   where   the   water   service   is   located.      The blue   notice   gives   the   customer   24   hours   to   pay   the past    due    water    bill    without    interruption    in    water service;   at   a   cost   of   the   delinquent   amount   due   on the   bill   plus   a   $25.00   blue   notice   fee.      Once   an account     has     received     three     collections,     that account   is   no   longer   eligible   for   blue   notices   and becomes a Money Or Meter (MOM) account. Expired Blue Notice: Once   a   blue   notice   is   given;   the   customer   has   24 hours     to     pay     the     delinquent     water     bill     plus collection   fee   without   interruption   in   water   service.     However,   if   the   customer   does   not   pay   within   the 24   hour   time   period,   the   collector   goes   back   to   the residence   or   business   to   make   a   second   attempt   to collect   the   balance   due.      If   the   resident   or   business representative    pays    the    collector    on    his    second attempt   the   amount   due   is   the   past   due   bill   plus $35.00   in   fees.      If   no   one   pays   the   account   on   the second   attempt,   the   collector   will   lock   the   meter with   a   lock   or   locking   device.      The   balance   due then    becomes    the    delinquent    bill    plus    $55.00 collection   /   unlock   fees.      At   the   time   payment   is made,   the   office   clerk   will   verify   the   deposit   posted on   the   account.      If   the   account   does   not   have   the current   deposit   for   homeowner   /   renter   /   business; the    customer    will    be    asked    to    show    proof    of ownership    or    a    rental    agreement    and    asked    to update   to   the   current   deposit   amount,   before   the lock or locking device is removed. Money or Meter (MOM): Every    account    has    the    opportunity    to    pay    the collector    at    the    front    door    of    the    residence    or business   where   the   water   service   is   located.      If someone   is   not   at   the   residence   or   business   of   a MOM   account   to   pay   the   water   bill;   the   collector will   lock   the   meter   with   a   lock   or   locking   device.     The   collector   will   hang   a   pink   doorknocker   on   the doorknob/handle   of   the   front   door   of   the   residence /   business   where   the   water   service   is   located.      The amount   due   to   have   the   meter   unlocked   will   be   the delinquent   amount   due   on   the   bill   plus   a   $30.00 collection   /   unlock   fee.      At   the   time   payment   is made,   the   office   clerk   will   verify   the   deposit   posted on   the   account.      If   the   account   does   not   have   the current   deposit   for   homeowner   /   renter   /   business; the    customer    will    be    asked    to    show    proof    of ownership    or    a    rental    agreement    and    asked    to update   to   the   current   deposit   amount,   before   the lock or locking device is removed. MOM Revert to Blue Notice Status: If    a    MOM    account    pays    their    water    bills    for    12 consecutive   months   (1   year)   without   any   collection attempts   that   account   will   no   longer   be   a   MOM account.       That    account    will    revert    back    to    Blue Notice procedures again. After Hours Fee: After   hour   service   is   available   to   customers   who come   home   to   find   they   have   a   locked   meter   and want   the   meter   unlocked.      The   customer   will   call the   on-call   pager   to   contact   the   operator   on   call   to request   an   after   hours   unlock   (pager   #   is   located on   the   back   of   the   water   bill   and   is   listed   on   the answering   machine   message).      The   operator   will inform   the   customer   of   an   after   hour   fee.      If   in agreement,   the   customer   will   be   required   to   pay the   amount   of   the   pink   notice   and   after   hour   fee before    the    lock    or    locking    device    is    removed.      Customer    must    contact    the    office    no    later    than 10:00   am   the   following   business   day   to   verify   their deposit     is     up     to     date     and     provide     proof     of ownership   or   lease   agreement.      If   customer   fails   to contact    the    office    by    10:00    am    the    account    is subject      to      disconnect      and      additional      fees. (Collector   will   be   provided   a   written   statement   to give the customer when payment is received.) Tamper Fee and Broken Parts: In    the    event    a    customer    tampers    with    a    locked meter,   but   does   not   damage   or   break   the   meter, angle   stop,   lock,   or   locking   device;   the   customer will   be   required   to   pay   the   current   tamper   fee   along with   the   delinquent   water   bill   and   collection   fees.      If the    customer    tampers    with    a    locked    meter    and damages    the    meter,    angle    stop,    lock    or    locking devices;   the   customer   will   be   required   to   pay   the current   tamper   fee   amount,   delinquent   water   bill, collection    fees,    as    well    as,    pay    for    broken    / damaged   equipment.      Current   fees   for   tampering and    broken    /    damaged    parts    are    posted    in    the office. Extensions: Before   collection   begins   the   account   holder   may request   an   extension   (pay   the   bill   later   in   the   same month).      The   account   must   pay   the   amount   due   of the   water   bill   plus   $25.00   extension   fee   on   the   date agreed   upon   by   both   the   account   holder   and   the office   supervisor   or   office   manager.      Extensions   are reserved       for       hardships,       emergencies       and extenuating circumstances. Privacy Act: The   privacy   act   limits   the   amount   of   information that    can    be    given    to    someone    other    than    the account   holder.      Locked   accounts   and   extensions can   only   be   discussed   with   the   account   holder.      We can   discuss   an   account   if   the   account   holder   has given    POA    or    has    given    written    permission    to Saraland    Water    Service    to    discuss    the    account with a specified representative.
Collection Fee Schedule Collection Fee Schedule
click on image to enlarge
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