Saraland Water and Sewer is proud to serve our community with clean, save and dependable water and sewer services. We’re here to help support our customers’ needs to start, stop or transfer services for any variety of reasons. To start, stop, or transfer service, please visit our office.
For other inquiries, please contact us at 251-675-5126 or visit us at
307 Shelton Beach Road, Saraland, AL 36571.
Business Hours: Monday – Thursday from 7 a.m. – 6 p.m.
Please check for holiday hours.
Emergency After-hours Number: 1-877-894-3383.
To begin or end service, please visit our office during business hours. A valid photo ID and deposit are required to open a new account.
The cut off valve on the meter belongs to Saraland Water, a customer is allowed to use this valve. If the valve is broken the customer will be billed for replacement. Plumbing code states all properties should have a cut off valve located on the customer’s side of meter.
Saraland Water will cut water off at the meter during regular business hours. All requests after hours will be billed a service charge. For service charge fees, please call our office at 251-675-5126 during business hours.
Only the account holder can request turn off. This can be done in the office or by phone with proper identification for residential accounts. Business accounts require signed paperwork by account holder on letterhead to close an account.
Once account is closed a final bill will be processed and the deposit and/or balance due will be mailed to the address provided by account holder. This process can take approximately 6 -8 weeks to complete.
ACH payments are electronic bank-to-bank transfers processed through the Automated Clearing House network. They allow funds to be securely transferred directly from a checking or savings account without using a credit card or paper check. ACH payments are commonly used for invoices, payroll, and recurring or scheduled payments.
Saraland Water and Sewer is proud to serve nearly 5,000 customers in our service area to provide clean, safe, and reliable water and sewer services with a commitment to community and customer care.
We work hard to keep rates as affordable as possible, and our rates remain among the lowest in the region. Unlike investor-owned utilities, Saraland Water and Sewer does not profit from rates — revenues are reinvested into the water and sewer system.
Payment is due by the 15th of each month. If payment is not received by the 16th, the account may be subject to late fees. The collections process for unpaid accounts begins at 8:00 a.m. on the 21st.
We have a variety of ways to make bill payments to meet our customers’ needs. Payment may be made at the office, phone, mailed in or paid online.
We accept cash, check, money order, or ACH debit from a bank account. We also accept credit cards payments online and in the office using Discover, Visa or Mastercard.
You can pay your bill online through the Pay My Bill link on our website, by using the Saraland Water App available on Google Play or the App Store, by phone at 251-675-5126, by mail to 307 Shelton Beach Road, Saraland, AL 36571, or in person at our office or outdoor drop box.
Payment must be received by Saraland Water & Sewer Service by the 15th to avoid additional charges. Late fees are applied on the 16th, and collection fees are incurred on the 21st if the balance remains unpaid.
For worry-free payments, customers can also enroll in automatic bank draft through our ACH authorization form.
A higher bill can happen for several reasons, including seasonal lawn watering, household leaks, or changes in daily use. Even a small drip from a faucet or a running toilet can waste hundreds of gallons each month. If your usage looks unusually high, our team can review your account and help identify possible causes.
Before collection begins the account holder may request an extension (pay the bill later in the same month). The account must pay the amount due of the water bill plus $25.00 extension fee on the date agreed upon by both the account holder and the office supervisor or office manager. Extensions are reserved for hardships, emergencies and extenuating circumstances.
ACH payments are electronic bank-to-bank transfers processed through the Automated Clearing House network. They allow funds to be securely transferred directly from a checking or savings account without using a credit card or paper check. ACH payments are commonly used for invoices, payroll, and recurring or scheduled payments.
To contact the SWSS office, please complete the form below or call our office at (251) 675-5126. If you need to start/stop/transfer service, please visit our office.
If you have a water or sewer emergency, please call our after-hours line at
1-877-894-3383. Do not use the form below to report an outage.
